Shipping policy

Dispatch is usually within 7-10 working days from placement of order. For the latest dispatch estimate please see the scrolling marquee banner at the top of the home page.

All of our deliveries are handled by V1 Distribution, a trusted third party provider.

Delivery is usually available 6am – 10pm, 6 days a week and you will be offered a time slot on a specified date. If the first proposed date and time is not convenient, please reject that and our supplier will suggest an alternative.

V1 will then provide you with a link that you can use on your assigned delivery date to track your delivery in real-time.

Delivery Lead Times and Surcharges

Estimated from dispatch date:

  • Green: 2-5 business days (FREE)
  • Orange: 3-5 business days (FREE)
  • Yellow: 3-7 business days (£15)
  • Light Green: 1-2 weeks (£15)
  • Blue: 2-4 weeks (Please Contact Us for a price)

We can only deliver to UK mainland addresses located within the coloured areas shown on the map.

Delivery dates are estimates only and are not guaranteed.

Orders may take up to 7 working days from the date of order to dispatch, depending on the items purchased.

If your postcode does not generate a delivery cost, please Contact Us to check whether we can deliver to your address and obtain a delivery quotation.

Please note that deliveries to certain UK mainland areas may be carried out by an agent acting on behalf of our courier.

The vast majority of our products are supplied flat pack and typically require only basic tools such as a battery-operated screwdriver and/or socket set for assembly.

Deliveries and Collections

Please sign for your goods as UNCHECKED.

If the packaging appears damaged on arrival, or you suspect the goods may have been damaged in transit, please sign for the delivery as DAMAGED and notify us within 24 hours.

Liability

Rutland County Garden Furniture and its nominated couriers accept no liability for goods that have been signed for as “received in good condition” and subsequently reported as damaged.

Cancellation of Delivery

Once your delivery slot has been booked with V1 Distribution and the item has left their depot for delivery to your nominated address, any subsequent cancellation of the order will result in the delivery cost and associated return charges being deducted from any refund issued.

Booking of Tradespeople

Our products are classed as DIY items.

If you intend to employ the services of a tradesperson(s) to assemble your item, please note that Rutland County Garden Furniture and/or its agents will not be liable for any costs incurred by the customer due to the appointment of tradesperson(s) to commence work at any time before the item has been successfully delivered to the designated delivery address.

If you are not satisfied with the items you have chosen, please let us know by email or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging.

If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.

Refunds may take up to 30 days to process.